Having trouble logging in?

If you have problems logging on a self-service solution with NemLog-in, this can be due to a number of reasons including:

1. Problems regarding your NemID/your employee signature

If you cannot log on, it might be due to:

• not having a NemID digital signature - Order NemID with public digital signature

• that your public digital signature is not valid, for example, has expired - Order NemID with public digital signature

• you have disabled cookies in your browser - How to turn on cookies

• you try to log on with NemID that can only be used in online banking - Order NemID employee signature

If you need help, please contact:

• NemID support for citizens

• NemID support for business

2. Problems with a self-service solution

When you log into a self-service solution such as skat.dk or borger.dk with NemLog-in, NemLog-in redirects you to the self-service solution when you are logged on with NemID/employee signature.

If errors occur, you can get help for self-service solution from the authority responsible for the solution. Contact information should appear on the website that you are trying to log on.